Support
How can we help?
We're a small studio and we read every message. Email support@hollowitch.com and include the app name, your iPhone model and iOS version. We usually reply within 1–2 business days.
Write to support
support@hollowitch.comPlease include
- App name
- iPhone model
- iOS version
Usually replies within 1–2 business days
Quick answers
Common questions
Is there a subscription or anything to unlock?
No. Our apps are paid downloads: you pay once on the App Store, and every feature is included. There is nothing to subscribe to, unlock, restore or cancel.
How do I get a refund?
Refunds for App Store purchases are handled by Apple, not by us. Visit reportaproblem.apple.com, sign in with the Apple Account you used to buy the app, and choose the purchase.
How do I download an app I bought again?
Open the App Store while signed in with the Apple Account you used to buy it. Search for the app and tap the download button, or tap your account picture at the top and open your purchased apps. You won't be charged again.
Will my apps and data move to a new iPhone?
Sign in to the new iPhone with the same Apple Account, and apps you bought download again at no extra cost. If the app supports iCloud sync and iCloud is on for it, your data comes with you. Otherwise, use your iPhone backup or the app's export option.
Do you collect my personal data?
Our apps are designed to work on your device. Each app's privacy policy lists exactly what, if anything, is collected.
Hourwell
Is there a subscription?
No. Hourwell is a one-time purchase of $4.99 on the App Store, and every feature is included. There are no in-app purchases and no ads.
Is the pay amount exact?
It's an estimate of your gross pay before taxes and deductions, based on the rates and overtime rules you set for each job. Use it to check your pay stub; it isn't payroll, tax or legal advice.
Where are my hours stored?
On your iPhone, and in your own private iCloud when iCloud sync is on, so your hours come with you to a new iPhone. There's no account, and we can't see your data.
What about night shifts and daylight saving time?
A shift that crosses midnight stays one shift, and hours are counted as real elapsed time, so the hour gained or lost when the clocks change is counted correctly. Each punch keeps the time zone it was made in.