Support
How can we help?
We're a small studio and we read every message. Email support@hollowitch.com and include the app name, your iPhone model and iOS version. We usually reply within 1–2 business days.
Write to support
support@hollowitch.comPlease include
- App name
- iPhone model
- iOS version
Usually replies within 1–2 business days
Quick answers
Common questions
How do I cancel a subscription?
Open Settings on your iPhone, tap your name, then Subscriptions. Choose the app and tap Cancel Subscription. Deleting the app does not cancel it.
How do I get a refund?
Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, and choose the purchase.
I paid but Premium isn't unlocked.
Open the app's settings or paywall and tap Restore Purchases while signed in with the same Apple Account you used to buy.
Will my data move to a new iPhone?
If the app supports iCloud sync and iCloud is on for the app, your data comes with you. Otherwise, use your iPhone backup or the app's export option.
Do you collect my personal data?
Our apps are designed to work on your device. Each app's privacy policy lists exactly what, if anything, is collected.